Introduction

These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, marrakech budget tours accessible at marrakechbudgettours.com.

These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

Minors or people below 18 years old are not allowed to use this Website.

Reservations

By booking a tour with Marrakech Budget Tours (referred to in these conditions as “we” or “us”), you will be accepting these conditions on behalf of yourself and all other

persons using our services pursuant to a booking made by you.

Reservations booking procedures & Payments

Once you have agreed on the quoted itinerary and price, we will raise a detailed itinerary and invoice with payment details. Your booking will be confirmed after we receive the initial 10% deposit of your invoice. We accept payments via Visa, Master Card, PayPal and bank transfer).

Changes to your booking

We will make all possible arrangements for your booking with no additional charges. If you need to make any changes, please contact us as soon as possible and confirm with us your request in writing. Again, we will try to accommodate you so there are no extra charges, but we can not guarantee it. If changes are not possible to be made to your booking for whatever reason, you have the option to move forward with your originally booked arrangements, or cancel and pay the cancellation charges (if any) per below.

Complaints

In the unlikely event that you are unsatisfied with our service, please immediately contact your driver/hotel/guide, who will work to help resolve the issue immediately. If this is not possible, please contact us in writing with details of the matter.

Cancelation policy

Please notify us as soon as possible if you wish to cancel your travel arrangements in writing. The cancellation charge is contingent on the number of the days we have received your written cancellation notice prior to start of your travel. If you cancel : * Cancel up to 48 hours in advance for a full refund

Unforeseen circumstances 

Due to unforeseen circumstances, we reserve the right to cancel your tour or trek. If such an event should occur, we will refund any sum you have already paid to us, including the  fe Not liable to pay any additional compensation to you. Unforeseen circumstances include but are not limited to natural or nuclear disasters, war or threat of  war, riots, terrorists, fires, adverse weather conditions and others

Special requests

Any special requirements that are important to your booking (dietary, medical, wheelchair assistance or others) must be provided to us before you book in writing. We will pass the information onto our vendor partners to ensure a safe and enjoyable experience for you. If there are special requests we are unable to meet, we will advise you in writing prior to booking your trip.

Please let us know of any preferences that you may have while making the reservation (hotels locations, bed configurations, etc.) and we will try to accommodate all your requests. No compensation will be paid if such requests cannot be fulfilled.

Insurances

We do not provide any insurance. It is your full responsibility to obtain appropriate travel insurance. We strongly encourage you to have travel insurance in the event of illness, cancellation, baggage lost, delays and others.

Travel documents

You are responsible for ensuring the possession of valid required travel documents. Your passport must be valid for 6 months prior entering the country. It is the sole responsibility of the tour participant(s) to ensure that all passport and visa requirements are met prior our tour departure date .